Refund policy
We strive for 100% satisfaction with every order we receive and want you to LOVE your treats from Callie's Sweets! However, if you are unsatisfied with your order, we're here to make it right!
If you are unsatisfied with your order, please contact us at candy.team@calliessweets.com or our online chat feature and briefly explain your issue. A team member will respond to your request and further evaluate your inquiry. We may ask for pictures of the products to assess the situation better.
Unfortunately, we cannot refund orders due solely to shipping delays with our carriers or lost or stolen packages with delivery confirmation from the carrier.
Subscription Term & Cancellation Policy
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Minimum Commitment – By purchasing any monthly subscription offered through the Callie’s Sweets Shopify store (the “Subscription”), the customer agrees to an initial, non-refundable commitment of two (2) consecutive monthly billing cycles.
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Cancellation Window – A customer may submit a cancellation request at any time; however, the cancellation will take effect only after the second full billing cycle is complete. No cancellations, refunds, or proration will be granted during the minimum-commitment period.
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Month-to-Month Thereafter – Following the initial two-month minimum, the Subscription will automatically renew on a month-to-month basis. Customers may cancel at any time thereafter, with the cancellation becoming effective at the end of the then-current billing cycle.
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Billing & Refunds – All subscription fees are charged in advance to the payment method on file. Except as required by law, Callie’s Sweets does not provide refunds (full or partial) for any subscription fees already paid, including fees paid during the minimum-commitment period.